For more information email us at info@castles2cottages.co.uk
Welcome to https://www.castles2cottages.co.uk/ website terms and conditions. These terms and conditions apply to https://www.castle2cottages.co.uk/ and the provision of our services to you are subject to the conditions set out here.
By using https://www.castles2cottages.co.uk/ you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.
If you have any questions relating to these terms and conditions, please contact us before you place an order at info@castles2cottages.co.uk. This site is owned and operated Equorium Property Limited trading as Castles2Cottages (“Castles2Cottages”, “we” or “us”).
Equorium Property Company Limited is a company registered in Scotland with registered number SC118794 and registered address at Waverley Mills, Langholm, Dumfriesshire, DG13 0DY.
Equorium Property Company Limited can be contacted at:
info@castles2cottages.co.uk
Business address: Global House, 5 Castle Street, Carlisle, Cumbria, CA3 8SY
VAT number: 188 0643 82
All intellectual property rights, trademarks and copyright for all material on the website is owned by or licensed to us. You may use any of the information within https://www.castles2cottages.co.uk/ for your personal use only. You agree not to copy, transmit, reproduce, publish or distribute any material from the website or use any information for non-personal or commercial purposes. You may print extracts from the website or download and copy information to a local hard drive for your personal use only. You may not link or frame the website or any part of it without our express permission.
You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities that occur under your account and password. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known by someone else, or has been or is likely to be used without your authorisation, you should contact us immediately using:
info@castles2cottages.co.uk.
We shall not be liable to any person for any loss or damage as a failure by you to protect your password or account details.
https://www.castles2cottages.co.uk/ reserves the right to refuse access to the website, terminate personal accounts, amend and remove content and cancel orders (at no cost to you) for any or no reason.
You guarantee that when you register with us as a customer, all of the information that you provide is true, accurate and up to date. If any of the information provided changes, you must inform us immediately by contacting our us at info@castles2cottages.co.uk.
You must not impersonate any other person or entity or use a false name or a name that you do not have authority to use. You must not use the website in any way which will cause, or is likely to cause, the website to be impaired, damaged or interrupted in any way. By placing an order on our site you warrant that you are legally entitled to enter into binding contracts.
You must not use https://www.castles2cottages.co.uk/ for any of the following activities:
Access to https://www.castles2cottages.co.uk/
We will make every effort to ensure that https://www.castles2cottages.co.uk/ is available to use and is operating properly without any errors. However, we reserve the right (from time to time) to restrict access to the website to allow essential maintenance or upload new services and/or improvements. We will ensure that any interruptions are kept to a minimum.
We have made every effort to ensure that https://www.castles2cottages.co.uk/ is free from viruses and defects. However, it is your responsibility to ensure that your computer is properly protected and updated with specialist screening software available to screen out anything that may damage it. We cannot guarantee that using this website or other websites which can be accessed through https://www.castles2cottages.co.uk/ will not result in any damage to your computer.
There may be links on https://www.castles2cottages.co.uk/ that will take you to other websites. We do not monitor these other websites and cannot control their content, privacy policies or services. As such we do not accept any liability from the use of these websites.
All accommodation presented on https://www.castles2cottages.co.uk/ are subject to availability. If for any reason your booking cannot be fulfilled for any reason, we will advise you as soon as possible and discuss with you suitable alternatives.
Accommodation is made available subject to the property description and supporting information such as size, access, and facilities.
We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information was uploaded onto the website. However, the information may not always exactly reflect the position when you place a booking.
All prices include VAT, unless it is VAT exempt products, and are subject to change without prior notice.
Access to accommodation will only be given when we receive full payment of all sums due in respect of the accommodation booked.
The price of any accommodation available will be as quoted on our site from time to time, except in cases of obvious error.
These prices, including VAT, where applicable, but exclude certain additional charges such as deposits and housekeeping charges which will be added to the total amount due and set out prior to you placing your booking.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a booking confirmation.
Our site contains a large number of accommodation options and it is always possible that, despite our best efforts, some of the properties and services listed on our site may be incorrectly priced. We will normally verify prices as part of our confirmation procedures so that, where an accommodation’s correct price is less than our stated price, we will charge the lower amount when charging the accommodation to you. If an accommodation’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before confirmation, or reject your booking and notify you of such rejection.
We are under no obligation to provide the accommodation to you at the incorrect (lower) price, even after we have sent you a Booking Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
From time to time we run promotions at https://www.castles2cottages.co.uk/. Some of these promotions may be only available in certain areas, certain properties or to customers in certain areas.
Castles2cottages reserves the right to; cancel offers, refuse to allow any individual to participate in offers, decline to accept bookings where, in its opinion, an offer is invalid for the booking being placed and amend these terms and conditions (Castles2cottages will use reasonable efforts to notify changes to all customers).
When you place an order with https://www.castles2cottages.co.uk/, we will send you a booking acknowledgement by email containing all the details of your order. This is NOT a booking confirmation but an acknowledgement that your order has been received. Our acceptance of your order will take place when we send a dispatch a booking confirmation email.
We reserve the right to refuse a booking. Non acceptance of a booking may be as a result of one of the following, but not limited to: the accommodation not being available; our inability to obtain the authorisation for payment; the identification of an error within the accommodation information, including price.
You are seeking to enter into a contract with Equorium Property Company Limited when you place an order.
We accept most major cards including Visa, MasterCard, Visa Debit, Switch/Maestro. Customers can also use PayPal to pay for orders. This is available as an option during checkout.
We are unable to accept payment via cheque or any method other than those listed above.
We will charge your card when your booking is placed. You will be advised by email if we are unable to complete your booking for any reason. As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on bookings. These can take various forms, and may involve contacting you by telephone before your booking is processed.
The website will charge and take payment in £ Pound Sterling. All prices shown on the site are inclusive of local UK (Value Added Tax) VAT at 20% and if you are in an EU country currently, this will be the price you pay. Orders for Non EU destinations will not be charged VAT and will have this deducted at checkout. Copy invoices are available from within your online account control panel. Simply login to your account for details.
Payment methods available include Mastercard, VISA & PayPal .
Your account contains your order history, delivery details, address book and contact and marketing preferences.
You can see and edit any of this information by logging in using your email address and password.
We DO NOT store any credit card information online.
If you have forgotten your password, just click on “Forgotten Password” and enter your email address. We will then email you a link with instructions to set up a new password.
We have introduced Verified by Visa and MasterCard SecureCode to give you even more confidence when shopping online.
These services give you extra protection against unauthorised usage when shopping online.
All you need to do is set up a private password with your card issuer. During the checkout process you will automatically be asked to provide the password when you make a purchase.
To register for these services you must first register with the bank or organisation which issued your card.
Find out more about Verified by Visa and MasterCard.
Should you have any dispute, please email us at info@castles2cottages.co.uk.
We recognise how important it is that our website can be used by as many people as possible.
We have worked with our designers to ensure that our site meets the legal requirements under the Disability Discrimination Act and can be used by our customers who have visual, hearing, cognitive or motor impairments. We are continually working to improve accessibility at https://www.castles2cottages.co.uk/
If you experience any difficulty with accessibility or have any feedback for us regarding the accessibility of the site, then please do not hesitate to contact us at info@castles2cottages.co.uk.
We use reasonable endeavours to make sure that the content of the website is accurate, although we cannot totally guarantee this. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the website. To the extent permitted by applicable law, we disclaim all warranties, terms and conditions, express or implied, as to the accuracy of the information contained in any of the materials on this website.
This does not affect your statutory rights.
We will not be held liable for any loss of goodwill, any economic losses or any special or indirect losses suffered or incurred by any person arising out of, or in connection with, the Terms and Conditions.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, directors, employees, consultants, agents and affiliates. Any disclaimers and exclusions shall be governed by and construed in accordance with the Laws of England & Wales. Each provision of the Terms and Conditions shall be applied separately; if any are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions in any circumstances.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide you electronically comply with any legal requirement that such communication should be in writing. This condition does not affect your statutory rights.
There may be other legal notices on other areas of the https://www.castles2cottages.co.uk/ website which together with the Terms and Conditions govern your use of the website in its entirety.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the conditions.
If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Variation
We reserve the right to make any changes, permanently or temporarily, to the website or any of the services and policies without notice to amend at our absolute discretion. You will be bound by the details of the Terms and Conditions or the website information which was in place at the time of use or when you placed your order. It is your responsibility to check regularly to determine if the Terms and Conditions have been changed. If you do not agree to the changes, you cannot continue to use the website.
The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under these terms and conditions, without our prior consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under these terms and conditions, at any time during the term of the contract.
https://www.castles2cottages.co.uk/ does not contract bookings with people under the age of 18. If you are under 18, you need to get a parent or guardian over the age of 18 to book on your behalf.
If we are delayed or are unable to fulfil our obligations under these Terms and Conditions as a result of events beyond our reasonable control (force majeure), including (but not limited to) strikes, lockouts, acts of government or local authority, failures of third party systems, acts of god, fire, earthquake, storm, flood, natural disaster, civil unrest, acts of terrorism, deliberate damage to equipment or data, or damage of premises or equipment, we cannot be held responsible.
This does not affect your statutory rights.
This website, the content within it and any contract resulting from using it are governed by and construed in accordance with the Laws of England & Wales and will be subject to the exclusive jurisdiction of the English & Welsh Courts. All contracts will be conducted in the English language.
These Terms and Conditions do not affect your non-excludable rights under law.
